From Vision to Value: Building a Utility Marketplace That Delivers Real Impact

Navigating the evolving landscape of customer expectations through digital engagement is crucial for effective program delivery. In 2019, Snohomish County PUD set out to establish a versatile marketplace, capable of evolving with the times, piloting products, and reaching diverse customer segments. This webinar examines the marketplace’s transformative journey—exploring its evolution, pilot efforts, and targeted engagement initiatives that aid customers in monthly bill savings.